SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trofistore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trofistore.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My teenager has been using this guide for a few weeks now and what a difference it's made! It's like she's transformed into a whole new person. I mean, sure teenagers are all about change, but this is the kind of change that leaves you gobsmacked. Right off the bat, I noticed her confidence started to soar higher than an eagle in flight. No kidding! It was as if she found some secret magic potion hidden within the pages of this guide that gave her superpowers or something! Now let me talk about one activity from this guide - The 'I Am Wall' activity. Man oh man! You won't believe how impactful it turned out to be! This wasn't just your run-of-the-mill self-help stuff; no sirree Bob! This thing really dug deep and hit home on so many levels. It felt like my kid had gone through some sort of metamorphosis after doing that 'I Am Wall' activity. Like she'd finally shed her cocoon and emerged as a confident butterfly ready to take on whatever life throws at her with gusto. So yeah, seeing my kiddo improve so much over such short time span? That’s been nothing short of mind-blowing for me as a parent. And honestly? I couldn’t be prouder or more grateful for this little gem of a guide we stumbled upon.
This digital download is perfect for my counseling sessions with teens. It's full of engaging activities that promote self-reflection and emotional resilience.
I love how it tackles real-life issues like social media, body image, and personal growth. My students find the tone relatable which makes discussions easier.
The Confidence Kickstarters are amazing! They're simple but powerful exercises that have helped me build up my own self-esteem.
This resource has been invaluable in our youth program. The activities meet teens where they are emotionally and socially, sparking honest conversations about self-worth.
As an educator, I appreciate the blend of storytelling, creative exercises, and real-world relevance in this guide. It makes learning about self-esteem accessible for today’s teens.
Loving the Digital Detox Dare from chapter 3! Great way to encourage healthier tech habits while boosting self-confidence at the same time 😊
The Strength Shields exercise really resonated with my son. He enjoyed creating his shield as much as he did discovering his strengths!
Used this guide during our family therapy session – made such a difference! We had some very meaningful discussions thanks to its interactive exercises 🙏
Bought this printable guide for my daughter who's struggling with low self-esteem... she says it helps her understand herself better ❤️
Tried many resources before but nothing compares to this one – every activity is designed thoughtfully meeting teens on their level 👍
The Compliment Jar Challenge from Chapter 2 has become a favorite in our house! It's a fun way to remind each other of our strengths and boost confidence.
As a school counselor, I find this guide incredibly helpful. The activities spark honest conversations and inspire positive change among my students.
The exercises are fun and thoughtful, and my daughter enjoyed them. It would be better if the instructions were a bit clearer in a few spots. Still, we’re happy with the purchase 😍
This is more than just a guide – it’s truly a confidence-building journey for teens. My son has learned so much from the daily confidence habits section 👏
The personal growth plan from Chapter 4 is really practical. It helped me lay out clear steps towards improving my self-esteem 🌟
I've used this with several of my therapy clients who are struggling with self-image issues... they all found it very beneficial!
What makes this unique is its blend of psychology-backed insights with interactive exercises. Perfect balance between theory and practice!
Great resource with creative activities that really engage teens. I wish there were a few more pages included for variety. Overall, very helpful and worth it!
I love that it offers judgment-free space for growth and self-discovery... exactly what teens need during these challenging years 🙌
This digital download was ready to use instantly which saved me time as an educator. Plus, the kids loved the relatable tone and creative exercises 💯