SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trofistore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trofistore.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After using this guide, my online brand feels alive and kicking! The step-by-step checklist is a lifesaver. From setting measurable growth goals to refining strategies based on data - it's all there! I've started to see real progress in expanding my brand's reach. Minor gripe? It's so comprehensive that it can feel overwhelming at first, but trust me, stick with it!
Wow, just wow! This guide is like having a personal branding coach. Defined my brand's mission and values in no time flat. 🚀
The visual identity section was so helpful. Picked out colors and fonts that really represent me! It's all about consistency, folks.
Love the way this guide demystifies analytics. Tracking my brand's performance is no longer a chore, but an exciting part of my growth journey! It's like having x-ray vision into what works and what doesn't.
Superb guide! Helped me optimize my website like a pro. Fantastic stuff!
Talk about authentic engagement! Responding to comments never felt this real before. My followers can't get enough of the behind-the-scenes stories I've been sharing lately.
This eBook has been instrumental in expanding my brand's reach. A must-have for entrepreneurs.
This guide helped me avoid common mistakes I didn't even know I was making...like not listening to feedback properly or being inconsistent with my messaging. Small issues but they make a big difference!
Took me from zero to hero in content planning 😎 Regular valuable content? Check ✔️ Engaging community? Double check ✔️✔️
Used the analytics tips, saw immediate results. This thing is magic!
The storytelling part got me emotional...in a good way though! Never realized how much it could connect with my audience until now.