SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trofistore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trofistore.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who has always struggled with understanding the motivations behind different personality types, finding this guide was like striking gold. It's more than just a handbook; it's essentially a roadmap to navigate the complex ESFJ mindset. The insights are incredibly profound and practical, shedding light on how to effectively motivate and communicate with ESFJs in various contexts - be it at work, home or social circles. I appreciate that it doesn't rely on jargon or abstract concepts but adopts an easy-to-follow, conversational style which makes for an engaging read. What stood out most were the personalized anecdotes sprinkled throughout; they added depth and made the content relatable. Despite being packed with information, it never felt overwhelming because of its well-structured layout and digestible sections. This guide is not just useful but also enjoyable to read - something you'd want to revisit time and again as you interact with ESFJs in your life.
Ever felt like you're speaking a different language from the ESFJs in your life? This guide is just what you need. It's packed with practical, easy-to-follow advice that has made my interactions so much smoother and more positive. So cool!
Enlightening.
Just wow! 🚀 This guide is like having a secret decoder ring for ESFJ motivation. My partner is an ESFJ and now I finally get her! 😃
nice
Can't believe how much this helped me understand my best friend's mindset. We've known each other for years, but it feels like we're closer than ever now 💕
recommend
Got this as a joke because my manager's an ESFJ...didn't expect to learn so much! It’s seriously good stuff.
100% accurate 🔥
I'm not usually one for guides, but man was this worth it! It’s like I’ve unlocked the cheat codes to motivating my work buddies 👾
Simply brilliant! 😎
Honestly didn’t think anything could help with managing people...I stand corrected 🙌🏼
ok
If you've got an ESFJ in your life, do yourself a favor and grab this guide – no regrets here!
wowza
Bought it out of curiosity - ended up loving every bit of it. Who knew understanding the human mind could be so fascinating?
insightful
This guide has done more for understanding my boss than years of working together ever did!
Absolutely delightful read
As someone who lives with three ESFJs, let’s just say this was a much-needed sanity saver! 🙏🏼
A must-read for anyone dealing with ESFJs!