SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trofistore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trofistore.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this checklist is my new travel buddy. It's like having a personal coach guiding me to save for that dream trip! 🌍
Seriously, this guide has been such an eye-opener. I've always struggled with saving up for vacations, but the tips and tricks here are so easy to follow.
Boosted my vacation fund significantly. Wish I had found this sooner!
Engaging tool that makes saving less of a chore.
This checklist is a breath of fresh air. It's not just about saving money, it's about making the journey enjoyable too! The mindset-first approach is fantastic - I'm dreaming and planning my trip to Bali with so much more excitement now.
Our new family tradition for getaway planning.
I'm a visual person and the savings tracker just does it for me. Seeing my progress motivates me to keep going!
This isn't your average budgeting tool—it’s fun and engaging! Makes saving feel less of a chore.
Engaging tool that makes saving less of a chore.
Used it once, loved it! Now I use it every time we plan our family getaways. It's become our tradition.
I've never been good at budgeting, but this guide makes it feel less like a chore and more like an adventure. Cutting expenses without sacrificing fun? Yes please! This planner showed me how possible that actually is.
The visual savings tracker keeps me motivated.
The way this checklist breaks down everything into manageable steps is genius. No more stress about how I'll afford that Paris trip!
Absolutely adore the mindset first approach—makes dreaming about Bali even more exciting!
It was all great until the printing part – had some issues there. But overall? A fantastic resource for anyone looking to travel on a budget.
Eye-opening guide with easy-to-follow tips.
Absolutely adore the mindset first approach in this planner—makes dreaming about Bali even more exciting!
Cutting expenses without sacrificing joy? Sign me up! This guide showed me how possible that actually is.
The visual savings tracker keeps me motivated.
I wish I found out about this sooner! The income ideas section was super helpful—I sold some old stuff online and managed to boost my vacation fund significantly.
A lifesaver for planning and saving for dream vacations!
It's more than a checklist—it’s like having your own mini travel-saving coach. I'm finally funding that trip I've been putting off.
I dig the clean design and easy-to-follow steps. It was a breeze to use and helped me save enough for my dream getaway!
Paris trip affordability stress, gone!
Finally funding the trip I’ve put off forever thanks to this handy travel-saving tool in my pocket. It feels like having your own mini coach guiding you every step of the way.
This isn't just practical; it's also playful! Makes planning for trips an enjoyable experience instead of a daunting task.
An eye-opening guide with easy-to-follow tips.
The savings tracker is such a game-changer. Seeing my progress definitely keeps me motivated!
The visual savings tracker is such a cool feature! It's rewarding to see how much I've saved over time.
Budgeting made fun and engaging. A must-have!
What sets this checklist apart for me is its clean design and easy-to-follow steps. Planning my dream getaway has never been smoother or more enjoyable!
Never thought I'd find an easy and fun way to save for trips. This guide proved me wrong!
A game-changer for planning and saving for dream vacations!
Finding pain-free ways to cut expenses? Yes please! This guide taught me how without making life miserable.
Visual savings tracker = motivation booster!
If you're someone who struggles with setting aside money for travels, this is definitely worth checking out!
This checklist is my new travel best friend! It's like having a personal coach guiding me through every step.
The income ideas section was such a pleasant surprise—I managed to sell some old stuff online and boost my vacation fund significantly. Wish I had found out about this sooner!
Saving for trips has never been easier.
So glad it works both digitally and printed - perfect since some parts are easier on paper while others work great on screen.